Stock Up Sale ~ 10% Off Orders over $100.00 ~ 15% Off Orders over $200.00 ~ 20% Off Orders Over $300.00 ~ 30% Off Orders Over $500.00 ~ Plus Free Shipping on Orders Over $125.00
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Shipping

 

Shipping Policy

Domestic Shipping (USA Only)

We currently ship within the United States.
International shipping is available also.

Order Processing Time

Orders are processed during business hours, Monday–Friday.
Please allow 1–3 business days for standard in-stock orders to be prepared before shipment.

Note: Custom or made-to-order items may require additional production time as noted on the individual product page.

Shipping Method

For orders that qualify for free shipping, we will select the most cost-effective shipping method available at the time of fulfillment.
All packages are securely packed and insured to protect against damage during transit.

Damaged Shipments

If your order arrives damaged, please refer to our Return and Refund Policy for complete instructions on submitting a damage claim.

Claims must be submitted within 7 days of delivery with appropriate photo documentation.

International Orders 

If approved for international shipping, please note the following:

  • Customers must provide contact details for a customs broker who will handle clearance. When needed for custom or large/heavy orders.

  • What Is a Customs Broker?

    A customs broker is a licensed professional or company that helps clear your shipment through your country’s customs and ensures all import duties and paperwork are properly handled.

    How to Find One:

    • Search online for "customs broker + [your country]

    • Ask your local post office or shipping carrier (DHL, FedEx, UPS, etc.)

    • Contact a freight forwarding service in your area.

    • Many brokers offer one-time services for small business or individual shipments.

  • Import duties, taxes, and fees are not included in our shipping charges and must be paid separately by the customer.

  • Our shipping fees cover transport only, not customs processing.

Lost or Delayed Packages

While we are not responsible for lost, misdelivered, or delays caused by shipping carriers, customs, or weather-related events, we are happy to assist you in tracking your package or filing a claim if necessary.

If your package is significantly delayed, or appears lost, please contact us at:
tony@rivercraftceramics.com

PO Boxes & Delivery Restrictions

At this time, we do not ship to PO boxes when eligible for free shipping. Shipping to a PO box is at the expense of the customer.
Please provide a physical street address when placing your order.