Shipping

Your order will be packed to arrive in good condition. All of our packages are insured for shipping. If by chance you receive a broken item, Please take photos of your box, packaging, and item. Send photos to tony@rivercraftceramics.com along with your order number, phone number. It is important to include at least 7 photos. One of the broken item, photos of each side of the package, even if there is no damage, and one photo of the label. Once all items are received and reviewed, we will receive a replacement or refund. All Claims MUST be submitted within 7 days after you have received receipt of merchandise.

Please contact us for a return authorization number before shipping any goods back to us. We will pay return shipping charges only on items wrongly shipped or defective. All other returns must be shipped at the cost of the purchaser. Special order items are not returnable. Any returns must be authorized by River Craft Ceramics, and only within 7 days after you have received receipt of merchandise.