International Orders & Custom Kiln Policy
International Orders Disclaimer
Please note that international orders are not finalized at checkout. Shipping costs, duties, taxes, and other import fees are not included in the prices shown during the online checkout process.
All international customers must contact us prior to placing an order to receive accurate shipping estimates and information about any additional costs. These charges are the responsibility of the customer and will be invoiced separately before shipment.
Failure to contact us in advance may result in delays, additional fees, or cancellation of your order.
For assistance, please contact us at:
tony@rivercraftceramics.com or 931-260-9398
Custom Kiln Orders – Cancellation & Refund Policy
All kilns are made to order, and many are custom-built to customer specifications. As such:
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Custom kiln orders are non-refundable once production has begun.
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If a cancellation is requested prior to the start of production, a 30% restocking/cancellation fee may apply to cover administrative, material, and scheduling costs.
By placing an order for a custom kiln, you acknowledge and accept these terms.
Freedom 2827HE Package – Freedom 2827HE 240 or 208 volt
Inside dimensions: 28.25″ wide x 27″ deep, fires to cone 10-2350°F
Freedom Package – Freedom kiln, Furniture Kit, Free Assorted Stilt Pkg., Freedom Kit-Free Emergency Repair Kit, VentMaster
Each Freedom kiln is made of 3″ brick for extra insulation and energy efficiency and fires to cone 10/2350°. Freedom Kilns are equipped with the 12-key digital electronic controller, KilnStar, with six ramp-hold user programs, and multiple features including delay start, preheat, cone offset, skip step, and many more for precise firings every time. Messages and Information are available for reviewing a firing profile before or during the firing, viewing the current segment the firing is in, and cone table for easy look up of temperature and cone number equivalents.
Upgrade to Genesis touchscreen controller for even more user-friendly programming.
Freedom Kilns 23″ wide or larger are equipped with a lid lift assist which makes opening and closing the kiln smooth and easy. Every Freedom kiln ships with its own Free Freedom Kit, an emergency repair kit filled with over $200 worth of merchandise, two elements, a thermocouple, a pint of mortar, a crimping tool and wiring schematic Freedom Packages include a Furniture Kit (3 layers of shelving-6 each of 13″ x 26″ x 1″ half round shelves, 6 each of 4, 6, 8, 10-inch large square posts and l lb. bag of kiln wash, plus a Free Assorted Stilt Kit with 33 stilts for firing glaze pieces) and a VentMaster for venting your Freedom kiln.
Free Yourself with a Freedom Package! Everything you need to create when you receive your Freedom Package!
Specific Kiln Information
Model | Freedom 2827HE | Wiring Specifications | 1 Phase | 3 Phase | ||
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Equipped with Lid Lift Assist | Yes | Volts | 208 | 240 | 208 | 240 |
Inside Chamber Dimensions w x d x h (inches) | 28 1/4 x 27 | Amps | 65 | 56 | 43 | 37 |
Cubic Feet | 10 | Watts | 13,440 | |||
Outside Dimensions with Stand or Frame w x d x h (inches) | 42 x 53 x 47 | Breaker Required | 80 Amp | 70 Amp | 60 Amp | 50 Amp |
Brick Thickness | 3” | Plug Configuration | Direct Wired | Direct Wired | Direct Wired | |
Maximum Temperature | Cone 10 – 2350°F/1288°C | Copper Wire Size | #4, #2 if the circuit is longer than 40 ft | |||
Est Ship Wt | 625 lbs |